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Shipping and Return Policy

ONLINE ORDERS:
We offer the following carriers: UPS and USPS.  FedEx offers non-tobacco shipments only.  Orders placed Friday after 3pm and on the weekend will be shipped the following business day. We reserve the right to limit amounts and quantities of any order.

SHIPPING INFORMATION: 
Most orders are shipped via Standard Shipping within two business days of receipt. Please note we do not deliver on the weekends.  Shipping and Handling cost is based on the total weight of the order.  

 

TAXES: 
For all orders shipped within the State of Florida, Bennington Tobacconist, Inc. is required by LAW to collect FL State Sales Tax of 7% on the TOTAL value of the order, excluding shipping cost.  We do not charge tax when shipping outside the State of Florida.  Outside the state of Florida including foreign countries, the purchaser is responsible for remitting any additional taxes to the appropriate taxing authority.


BACKORDERS:
While we do our best to ensure that we have sufficient stock on all of our items, on rare occasions we may run out of stock. If we do run out of stock on a particular item you’ve ordered, we will ship any in-stock items in your order immediately and then notify you via e-mail regarding which items are backordered. We will then ship these backordered items at no additional cost as soon as possible in order to complete your order.  Backorders may take up to 10 business days or more to be completed.

RETURN POLICY GUIDELINES: Satisfaction is 100% GUARANTEED!
If you are not satisfied with your purchase, please call Customer Service 1-800-237-5074 Monday through Friday 11AM to 8PM EST within 30 days of your purchase to request an exchange, credit or refund. We will refund it for full credit excluding shipping cost. After 30 days, returns will NOT be accepted.

We are happy to reimburse you in full if you have smoked one or two cigars from a box or bundle of 20 or more (less shipping). On boxes or bundles of 10-15 cigars - a full credit will be issued for cigars if 1 or less have been consumed (less shipping). Otherwise, if you’ve smoked more than what the guideline states, your refund will be pro-rated based on the number of cigars smoked.

We would appreciate receiving the returned cigars in the condition you received them – as they may be returned to the cigar manufacturer if the cigars are in fact defective or unsmokable. We reserve the right to issue partial credit or no credit for cigars not returned in satisfactory condition. If returns are received in less than adequate condition, our Returns Department reserves the right to refuse the package and/or deny or pro-rate your credit accordingly.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that No returns will be accepted without prior authorization. Several types of goods are exempt from being returned such as hazardous materials, or flammable liquids or gases and gift cards.

We will gladly refund original shipping under the following situations:
- You have received defective merchandise.
- Wrong item(s) were shipped due to our error.
- Your cigars were damaged in transit.

In the cases above, we will also pay the shipping on your replacement – using the carrier of our choice.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please send us an email at benningtonsales@gmail.com or call 1-800-237-5074 Monday through Friday 11AM to 8PM EST

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at benningtonsales@gmail.com and send your item(s) to: 5 Fillmore Drive Sarasota Florida US 34236.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 5 Fillmore Drive Sarasota Florida US 34236

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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